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Browse our FAQs for answers about our products, deliveries, and orders, or reach out to us for personalized assistance.

Frequently Asked Questions

Find quick answers about ordering Authentic Country Chicken (Natu Kodi), Fresh Country Eggs, and Country Chicken Pickle, as well as delivery schedules, payment options, and order tracking.

Still need help? Call or WhatsApp us at (+91) 8978733604, or contact us through our Contact Us page.

Customer Support Hours: Monday–Sunday, 11:00 AM–10:00 PM

Yes. Creating an account allows you to place orders, save your delivery address, view your order history, and enjoy a faster checkout experience for future purchases.

Browse our range of Authentic Country Chicken, Fresh Country Eggs, and other farm-fresh products, choose the product variation if available, select the quantity, and click Add to Cart. Review your cart, proceed to checkout, confirm your delivery address, choose your preferred Sunday delivery date, select your payment method, and place your order.

Yes. Many of our country chicken products offer options such as cut size, preparation style, or other customisation choices. You can select these options while adding the product to your cart and update them later from your cart before checkout.

You can increase or decrease quantities using the + and – buttons, remove individual products, or clear the entire cart before checkout. Stock availability is checked before order confirmation to ensure product availability.

We currently accept UPI and Cash on Delivery (COD). For UPI payments, simply scan the Paras Farms QR code during checkout, complete the payment, place your order, and share the payment screenshot with (+91) 8978733604 for verification. For COD, payment can be made at the time of delivery.

Paras Farms currently delivers on Sundays. During checkout, you can choose your preferred Sunday delivery date. Every order is freshly prepared, hygienically packed, and delivered to your doorstep as part of our Farm-to-Fork commitment.

Yes. We currently offer free delivery across our service areas in Hyderabad on scheduled delivery days.

After placing your order, go to My Account → My Orders to view your order number, payment status, delivery date, and order status, including Pending, Processing, On the Way, or Delivered.

Go to My Account → Address Settings to add or edit your delivery address. Please update your address before placing a new order to ensure accurate delivery.

Yes, if the request is made soon after placing the order and before preparation begins. Once the order is being prepared or is out for delivery, changes may not be possible. Please contact us immediately at (+91) 8978733604 with your order number.

Because our products are fresh farm food, we request you to check your order at the time of delivery. If there is any quality or quantity concern, please contact us within 24 hours with your order details and photos if possible. We will review the issue and arrange a suitable replacement or resolution wherever applicable.

Yes. Our Authentic Country Chicken (Natu Kodi / నాటు కోడి) is raised on our own village farm in a free-range environment with fresh air, natural sunlight, balanced nutrition, and proper care. Our birds are raised without antibiotics, hormones, or artificial growth promoters and are freshly prepared, hygienically packed, and delivered with care.

Yes. Our Fresh Country Eggs (Natu Kodi Gudlu / నాటు కోడి గుడ్లు) are collected from healthy free-range hens raised on our village farm. They are naturally rich in protein and essential nutrients, carefully collected, hygienically handled, and packed fresh to preserve their quality and freshness.

Paras Farms follows a Farm-to-Fork approach, ensuring that every product is naturally raised, responsibly farmed, freshly prepared, hygienically packed, and delivered directly from our village farm to your family.

Naturally Raised. Freshly Prepared. Farm to Fork.